A NEW choice for snooker and billiards equipment!
Signed in as:
filler@godaddy.com
Terms & Conditions
Last Updated: 15/8/2023
Welcome to The Snooker Shop (the "Website"), owned and operated by The Snooker Shop Pty Ltd ("we," "our," or "us"). By accessing and using our Website, you agree to comply with and be bound by these Terms & Conditions. Please read this section carefully before making any purchases or using our services.
1. Return and Refund Policy
1.1 Returns: All returns must be assessed and approved by The Snooker Shop. We only accept returns for damaged or faulty products that are found to be in breach of our quality standards. To initiate a return, you must contact The Snooker Shop within 3 days of receiving the goods. Unauthorized returns will not be accepted.
1.2 Assessment and Discretion: Upon receiving your return request, we will assess the situation and determine whether a return, repair, replacement, or refund is appropriate. Our decision will be made at our discretion and will be based on the nature of the issue and the condition of the product.
1.3 Damaged or Faulty Products: If you receive a product that is damaged or faulty, we will work to resolve the issue promptly. You may be required to provide photographic evidence of the damage or fault to aid our assessment process.
1.4 Return Process: To initiate a return or report a damaged/faulty item, please contact The Snooker Shop at [contact email or contact form link]. Provide your order details, a description of the issue, and any supporting evidence. We will respond to your request and provide further instructions.
2. Exclusions and Limitations
2.1 Normal Wear and Tear: Our return and refund policy does not cover products that exhibit signs of normal wear and tear, misuse, abuse, or neglect.
2.2 Return Shipping: If a return is approved, you may be responsible for the cost of return shipping. We will provide instructions on how to proceed based on the specific situation.
2.3 Refund Method: Refunds, if applicable, will be issued using the same payment method used for the original purchase. Please allow a reasonable amount of time for the refund to be processed.
3. Miscellaneous
3.1 Product Descriptions: We make every effort to provide accurate product descriptions and images on our Website. However, slight variations in colour, texture, or appearance may occur due to factors beyond our control.
3.2 Intellectual Property: All content on the Website, including images, text, logos, and graphics, is protected by intellectual property laws and is the property of The Snooker Shop or its suppliers. You may not use, reproduce, or distribute any content without our explicit permission.
3.3 Indemnification: By using our Website, you agree to indemnify and hold The Snooker Shop harmless from any claims, losses, damages, liabilities, costs, and expenses arising from your use or misuse of our products or services.
4. Contact Us
If you have any questions, concerns, or requests related to our Terms & Conditions or the return and refund policy, please contact us at [contact email or contact form link].
By using The Snooker Shop, you signify your acceptance of these Terms & Conditions. If you do not agree with the terms outlined in this document, please refrain from using our Website.
Thank you for choosing The Snooker Shop!
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.